The Department of Justice said nearly 12, 000 people were provided with legal assistance last year.
Under the Department of Justice Action Center (DOJAC) management, Justice Undersecretary Erickson Balmes said the total clients it served in 2017 was 11, 883.
He cited 5, 147 walk-in people were accommodated; 771 requests via phone calls were acted upon; 1, 312 requests were referred to other offices and agencies for appropriate action; 758 legal documents were prepared; 1, 912 regular mails and 1, 983 electronic mails were applied to.
Aside from this, the DOJAC also extended assistance to 956 senior citizens, 207 clients with gender-sensitivity issues and 66 persons with disabilities (PWDs).
Balmes stressed the DOJAC seeks to address various legal assistance to the people, particularly those in the marginalized sector, who usually send requests personally or via phone calls, letters and emails.
“The DOJ remains committed to bring the Department closer to the people, as it continues to provide legal assistance to the public through the DOJ Action Center,” Balmes added.
The DOJAC was formerly named as “Public Assistance Center” in 1985. Later on, the government changed it to “Public Assistance and Complaints Unit” in 1989.
It then became DOJAC pursuant to Department Order No. 204 issued in 1995.