DSWD launches Operations Center

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Department of Social Welfare and Development (DSWD) Secretary Rolando Joselito D. Bautista led the launching of the Agency’s newly-established Operations Center (OpCen) at the DSWD Central Office in Quezon City, as part of the Department’s 69th Founding Anniversary culminating activity on January 29, 2020.

The establishment of the OpCen, which is the first in the history of DSWD’s public service, is timely and an integral part in ensuring quick response from the Department. It provides real time information that will serve as the basis in carrying out services for disaster response, assistance to individuals in crisis situations, and provision of support to distressed deported/repatriated undocumented Overseas Filipino Workers (OFWs), among others.

Among the services and facilities that will be showcased in the OpCen include an operations hub that will serve as the monitoring room of all information systems; control server room where reports and data will be generated; communication room where personnel can monitor, collect, categorize, relay, and store information; reception area; personnel’s quarters; and a pantry.

The Department is certain that the new OpCen will greatly contribute to the achievement of the Department’s mandate and goals. It will also improve the delivery of social protection services to the Filipino people through state-of-the-art information technology infrastructure and facilities that will allow timely generation and access to data required in the planning, monitoring, and decision-making process of the Secretary and DSWD Executive Committee members.

DSWD continues to innovate to ensure that it is ready to respond to the challenges of the new decade and be able to provide prompt, genuine, and compassionate service to the people that it is mandated to serve.

(Top photo: Department of Social Welfare and Development (DSWD) Secretary Rolando D. Bautista (2nd from foreground) and other officials are being briefed on how the new operations center (OpCen) of the Department works.)

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